Frequently Asked Questions
If you don't see your question listed, feel free to contact us directly, and we'll be happy to assist you.
Pre-Sale Q/A
How do Managed IT Services differ from traditional IT support?
Traditional IT support (break-fix model) provides help only when something goes wrong, whereas Managed IT Services offer proactive monitoring and maintenance to prevent issues before they happen.
What types of businesses benefit from Managed IT Services?
Any business that relies on technology can benefit, including small to mid-sized businesses (SMBs), healthcare, finance, law firms, and e-commerce.
Can you provide on-site support, or is everything remote?
We offer both on-site and remote support, depending on your needs. Many IT issues can be resolved remotely through our helpdesk and remote troubleshooting tools, ensuring quick response times. However, for more complex hardware, networking, or infrastructure issues, we can dispatch a technician for on-site support when necessary.
Can you integrate with our existing IT systems?
Yes! We can integrate with your existing IT systems, whether they are on-premise, cloud-based, or hybrid. Our team assesses your current infrastructure and ensures seamless integration with software, networks, security tools, and third-party applications. We also provide custom API integrations, system optimizations, and compatibility testing to minimize disruptions.
What’s the length of your contract, and is there an early termination fee?
Our contract lengths are flexible and can be tailored to your business needs. We offer monthly, quarterly, and annual plans, depending on the level of service required. As for early termination fees, it depends on the contract type. Some plans may have a cancellation notice period, while others offer a no-commitment, cancel-anytime option. We’re happy to discuss contract terms that work best for you!
Can I scale my services up or down as needed?
Yes! Our Managed IT Services are fully scalable, allowing you to increase or decrease services based on your business needs. Whether you're expanding, adding new users, upgrading systems, or scaling down, we can adjust your plan accordingly. We offer flexible pricing models to ensure you're only paying for what you need, with the ability to add or remove services as your business evolves.
Can you help negotiate better licensing term
Yes! We can assist in negotiating better licensing terms with software vendors to help optimize costs and ensure that you're getting the best value. Our services include: ✅ License audits – Reviewing your current usage to identify areas for cost savings ✅ Vendor relationship management – Negotiating discounts, renewals, and special terms ✅ Scalability options – Ensuring your licenses grow with your business needs ✅ Compliance checks – Helping you stay compliant with vendor agreements ✅ Flexible licensing plans – Exploring options like volume licensing or subscription models We work with you to ensure that licenses align with your business needs and budget.
How often do you perform system maintenance?
Routine maintenance and updates are scheduled monthly, with critical patches deployed as needed.
Do you provide a service-level agreement (SLA)?
Yes! We provide a Service-Level Agreement (SLA) that outlines our guaranteed response times, resolution timelines, uptime commitments, and service expectations.
Industry Specific Q/A
Do you offer IT services tailored to the healthcare industry?
Yes, we provide HIPAA-compliant solutions including secure EHR/EMR support, data encryption, access controls, and 24/7 system monitoring to ensure patient data is protected.
How do you ensure HIPAA compliance for healthcare IT systems?
We implement encrypted communications, secure data storage, role-based access control, audit logging, and regular compliance assessments tailored for healthcare providers.
How do your services support legal firms?
We help law firms with secure file access, email encryption, case management software support, and compliance with ABA data protection guidelines.
Can you support our legal software like Clio, Time Matters, or MyCase?
Yes, we offer full support and integration services for popular legal practice management tools, ensuring uptime, security, and ease of use.
What IT solutions do you offer for financial services companies?
We provide cybersecurity tools, FINRA and SEC compliance support, encrypted communications, secure transaction handling, and robust backup solutions.
What cybersecurity features do you provide to meet financial compliance?
We offer advanced threat detection, SIEM, endpoint encryption, multi-layer firewalls, and compliance-ready audit trails for financial services.
Can you help real estate agencies with mobile and cloud solutions?
Absolutely. We provide CRM integrations, mobile device management, secure document sharing, and reliable email services to keep realtors connected on-the-go.
Do you integrate IT systems with MLS platforms for real estate agencies?
Yes, we provide seamless MLS integrations, secure listing data syncs, and website hosting solutions optimized for real estate businesses.
What support do you offer for schools or educational institutions?
We help schools with network management, student data protection, LMS support, device management for students/staff, and CIPA compliance.
Do you support hybrid classrooms and virtual learning setups?
Definitely. We support Zoom, Google Classroom, Microsoft Teams, and provide secure Wi-Fi, device management, and digital learning environment monitoring.
Technical Q/A
Do you cover hardware repairs?
New hardware, hardware repairs, replacements, and vendor management are not covered in Managed IT plan but we can do it as a Single-service engagement.
Can Managed IT Services support remote employees
Absolutely! Services include VPN setup, cloud access management, remote device security, and remote IT support.
Do you provide employee cybersecurity training?
Yes! We offer employee cybersecurity training to help your team recognize and prevent cyber threats. Our training covers topics like phishing awareness, password security, safe browsing habits, and best practices for handling sensitive data. We can provide live sessions, interactive online courses, or periodic security awareness updates to keep your employees informed and vigilant.
Can you provide training for employees on new software?
Yes! We provide comprehensive employee training on new software to ensure a smooth transition and maximize productivity. Our training options include: ✅ Live training sessions (virtual or on-site) ✅ Step-by-step guides & documentation ✅ Interactive workshops & Q&A sessions ✅ Ongoing support for questions and troubleshooting We can tailor training to your team’s needs, whether it’s for Microsoft 365, Google Workspace, industry-specific software, or custom applications.
Do you offer endpoint protection for company devices running business software?
Yes! We provide endpoint protection to secure all company devices running business software, including desktops, laptops, mobile devices, and servers. Our endpoint security solutions include: ✅ Antivirus & anti-malware protection ✅ Real-time threat monitoring & detection ✅ Firewall & intrusion prevention ✅ Patch management & software updates ✅ Device encryption & access control We ensure that all endpoints are protected against cyber threats, data breaches, and unauthorized access to keep your business secure.
Do you provide API management and support?
Yes! We provide API management and support to help businesses securely integrate, monitor, and optimize their APIs. Our services include: ✅ API development & integration – Connecting your existing software and third-party services ✅ API security & authentication – Implementing OAuth, token-based access, and encryption ✅ Performance monitoring & troubleshooting – Ensuring optimal API uptime and response times ✅ Scalability & optimization – Managing API load balancing and performance tuning ✅ Documentation & support – Providing clear API documentation and ongoing technical assistance
Do you support cloud-based applications like Microsoft 365, Google Workspace, and AWS?
Yes! We fully support cloud-based applications like Microsoft 365, Google Workspace, AWS, and other cloud platforms. Our services include: ✅ Setup & migration – Seamless transition to cloud environments ✅ Management & optimization – Ensuring peak performance and cost efficiency ✅ Security & compliance – Implementing best practices for data protection and access control ✅ Backup & disaster recovery – Ensuring business continuity with secure cloud backups ✅ User support & training – Helping your team maximize productivity with cloud tools
Can you ensure secure remote access to business software?
Yes! We can ensure secure remote access to your business software through a combination of VPNs, multi-factor authentication (MFA), and encrypted connections. Our services include: ✅ VPN setup – Securing remote connections to your network ✅ Zero-trust security models – Ensuring only authorized users access business-critical software ✅ MFA implementation – Adding an extra layer of security for user logins ✅ Cloud access management – Secure, role-based access to cloud apps like Microsoft 365 or AWS ✅ Endpoint security – Ensuring all remote devices are secure before accessing your systems This way, your team can securely access business software from anywhere, while protecting sensitive data.
What support do you provide during an IT emergency?
We offer 24/7 critical issue support, rapid incident response, and failover systems to keep patient care uninterrupted during outages or cyber events.
How do you handle data loss or ransomware in legal firms?
We provide encrypted offsite backups, fast recovery tools, and proactive ransomware protection specifically configured for legal data sensitivity.
